Bean Box Return, Exchange and Refund Policy
Last Updated: November 15, 2017
For our general Terms of Service, please see Terms of Service. Acceptance of our Terms of Service also implies explicit acceptance, without limit, of this policy and its terms.
Thanks for letting Bean Box fill your morning cup! If you are not entirely satisfied with your purchase, we're here to help. Before initiating any return, or if you have any questions, we encourage you to contact customer service directly.
Items eligible for return includes coffee boxes purchased as ongoing subscriptions, twelve ounce bags of coffee, and any brewing equipment sold by Bean Box.
Items not eligible for return include Bean Box gift boxes, any Bean Box product purchased through a third party, any product received as a "trial" or promotional item, and item where any amount of the purchase price has been paid by or through a third party. For Bean Box products purchased through third parties, please consult that seller's return policy.
For items eligible for return, you have 15 calendar days to return an item from the date you received it.
The 15 day return window is from the date the USPS delivers your item to the date you ship it to Bean Box.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Returns should be mailed to:
Bean Box Returns
5050 First Avenue South
Seattle, WA 98134
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping, if any, will be deducted from your refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Bean Box does not exchange products. If you are in any way dissatisfied with your purchase, we encourage you to contact customer service directly.