Jobs at Bean Box
Bean Box is an innovative, high-growth e-commerce startup, focused on tapping into the fastest-growing segment of the US coffee market: at-home demand for Specialty Coffee. Our customers adore our products, and we get to sample some of the best coffees on the planet while we’re busy making those customers happy.
Open Positions
- Software Engineer(s)
- Customer Service Manager
- Ours is a high-growth, startup-y environment (read: lots of change, lots of challenge).
- With very few exceptions, we prefer building our own systems to piecing together third-party software.
- We ALL have our hands “in the works” of the business and can make material impacts every day (read: tons of leverage).
- Our work is full-stack+++
- On the back end, all of our processes are enabled by our software: from sourcing to receiving to manufacture to material flow to inventory to fulfillment.
- Main areas of code work are e-commerce Web site, iOS and Android apps, our subscription engine, warehouse automation and process systems, and a very wide range of backend tools.
- Technical soup includes Debian, Rails, JavaScript, MySQL, Elastic, Redis, GCP for infrastructure, Git, etc. Smatterings of Java, Swift, and Objective-C as needed.
- Integrations include Stripe, Shippo, Twilio, Klaviyo, Amazon, and a bunch of others.
- No religion in terms of process, methodology, language, platform, frameworks, etc. Philosophy is do what works, and move fast.
- Ownership of what we build (and how we build it) is all-encompassing: no PMs, QA teams, product, program or project managers; just our small team and our ability to drive results for our customers and our business.
- Accountability for performance of the Customer Delight team, including training, assignment of tasks/roles, and professional growth
- Assist in recruiting, onboarding, and training new team members. Ensuring adequate scheduling of staff
- Communicate high-impact customer facing metrics to Senior Management
- Accountable for the planning and execution of all incoming customer communications for both Bean Box and Seller Fulfilled Amazon products
- Evaluate data to determine strategic plan for Customer Delight team
- Establish productivity goals for the Customer Delight team
- Develop workflow policies and procedures that improve efficiency without compromising quality and communication with customers
- Work with the Operations and Engineering teams to implement changes that will have a positive impact on customer experience
- Bachelor’s degree
- Master’s degree a huge plus
- Trained in Lean Manufacturing and Six Sigma principles
- Experience with customer service tools, Stripe, Klaviyo and others
- Highly skilled with Microsoft Office Suites or Google Workspace Suites
- Critical thinking and problem solving is a must
Software Engineer(s)
Got scale? Got scope? Find yours with us, and help us build big.
Technology is our edge, our leverage, and the fabric that helps us always do better by our customers. We're looking for one senior, and one mid-level engineer who can help us scale our engineering efforts, from front-end commerce to mobile apps to back-end inventory management, process automation, and product fulfillment.
Software Engineers will report to and work with the Director of Engineering to help unlock our next phase of growth. Here's what prospective applicants need to understand before applying:
Applicants should be experienced generalists, with a wide range of experience, ideally e-commerce related, in their quiver. They should also be capable of high throughput with little management overhead. This is a tremendous opportunity to help build a meaningful consumer brand and business, with the added perk of conducting joyful engineering every step of the way.
Qualified applicants should send a cover letter and resume to jobs at beanbox dot com.
Customer Service Manager
Over the last 6 years, we've made the customer experience a top priority, and we hear a lot of positive feedback about our team. Our Google rating is 4.9 out of 5 stars, with thousands of reviews, and our customer loyalty is extremely strong.
We are looking for a talented, driven Customer Service Manager to supervise the day-to-day management, operations, and improvement of our Customer Delight team. The Customer Service Manager will set and maintain the highest standards of professional communication, and champion the customer experience in everything they do. An ideal candidate will have well-developed leadership skills, a strong work ethic, and a curious mind. Because we’re a high-growth company with dramatic seasonal swings in demand, this position should be comfortable with assessing changing circumstances, solving problems creatively, and driving the department forward.
Responsibilities:
Team:
Performance:
Education, Experience, and Skills:
Qualified applicants should send a cover letter and resume to jobs at beanbox dot com.
