Jobs at Bean Box
Open PositionsProduction Team - Fulfillment Coordinator(s)
Bean Box, an innovative, high-growth coffee e-commerce startup, is looking for new team members to help us bring the delights of fresh coffee to our customers nationwide. Located in Georgetown/Sodo, Bean Box works with 35 of Seattle and Portland's top artisan coffee roasters to create curated selections of the best coffees anywhere in the world.
The role of Fulfillment Associate involves everything required to help us build and ship Bean Box products, including but not limited to:
- Working with coffee: receiving, filling bags, grinding, etc.
- Product prep tasks (folding boxes, applying labels)
- Picking, packing and shipping customer orders on a fulfillment line
- Warehouse-oriented work including receiving, basic cleaning, inventory, and more
Additionally, candidates can expect to work and communicate with a tight-knit team in a fast-paced environment.
The ideal applicant is proactive, hard working, detail-oriented, and sees their responsibilities to the end. We are happy to train up on many of the tasks required, but we look for candidates who have experience working in a high-volume and/or high-growth environment prior to applying. E-commerce, fulfillment or production experience is a major plus.
Applicants should send a cover letter and resume to jobs at beanbox dot com.
Customer Service Coordinator
Bean Box, an innovative, high-growth coffee e-commerce startup, is looking for a motivated, detail-oriented, experienced customer service professional to join our team for the busy holiday season, with the possibility of long-term employment for the right individual. Specific responsibilities include:
- Handle inbound product and order inquiries by phone, email, chat and social media
- Coordinate subscription, gift, shipping and other customizations needed to meet customer preferences
- Identify and proactively delight high-value customers with a personal touch
- Help customers identify the best subscription plans, coffees, and gifts for their individual needs
- Identify areas for product and service improvement based on customer feedback
We are willing to train the right person, but successful candidates will be able to demonstrate the following:
- Comfort speaking to customers by phone, with a positive persona and voice
- Strong writing skills, and the ability to clearly and quickly communicate by email
- Enthusiasm and appetite for developing a deep understanding of our coffee inventory
- Real desire to make customers happy
- Experience interacting with customers in a similar capacity
Over the past 5 years, delighting customers has become a core competency of Bean Box, and so the bar is set appropriately high. Our Google rating is 4.8 out of 5 stars, with over a thousand reviews, and our customer loyalty is extremely strong. Because we’re growing very quickly, there’s a ton of opportunity for professional growth and learning for the right candidate.
With the changing state of the world, we’ve had to transform some of the ways we operate. For this role, this means all hiring, onboarding, and work will be remote.
Applicants should send a cover letter and resume to jobs at beanbox dot com.
Principal Software Engineer
Got scale? Got scope? Find yours with us, and help us build big.
Bean Box is an innovative, high-growth e-commerce startup, focused on tapping into the fastest-growing segment of the US coffee market: at-home demand for Specialty Coffee. Our customers adore our products, and we get to sample some of the best coffees on the planet while we’re busy making those customers happy.
Technology is our edge, our leverage, and the fabric that helps us always do better by our customers. We're looking for a hands-on, experienced, software engineering factotum who can take the lead on any (or all) of our engineering efforts, from front-end commerce to mobile apps to back end inventory management, process automation, and product fulfillment.
The Principal Software Engineer will report to and work in tandem with the CEO/CTO to help unlock our next phase of growth. Here's what prospective applicants need to understand before applying:
- Ours is a high-growth, startup-y environment (read: lots of change, lots of challenge).
- With very few exceptions, we prefer building our own systems to piecing together third-party software.
- We ALL have our hands “in the works” of the business and can make material impacts every day (read: tons of leverage).
- Our work is full-stack+++
- Scale and scope are just starting to pass the boundaries of “non trivial”, with areas of high complexity.
- On the back end, all of our processes are enabled by our software: from sourcing to receiving to manufacture to material flow to inventory to fulfillment.
- Main areas of code work are e-commerce Web site, iOS and Android apps, our subscription engine, warehouse automation and process systems, and a very wide range of backend tools.
- Technical soup includes Debian, Rails, JavaScript, MySQL, Elastic, Redis, GCP for infrastructure, Git, etc. Smatterings of Java, Swift, and Objective-C as needed.
- Integrations include Stripe, Shippo, Twilio, Klaviyo, Amazon, and a bunch of others.
- No religion in terms of process, methodology, language, platform, frameworks, etc. Philosophy is do what works, and move fast.
- Ownership of what we build (and how we build it) is all-encompassing: no PMs, QA teams, product, program or project managers; just our small team and our ability to drive results for our customers and our business.
- There are some great CS-y problems to tackle as we grow, including algorithmic curation of coffee, building systems that are resilient to drift between atoms and electrons, safe handling of an ever-growing stream of $ through the system, and much more!
Applicants really need to be senior generalists, with a wide range of experience, ideally e-commerce related, in their quiver. This is a tremendous opportunity to build a meaningful consumer brand and business, with the added perk of conducting joyful engineering every step of the way.
Qualified applicants are encouraged to send their resume to matt at bean box dot com.
