Jobs at Bean Box
Open PositionsDirector of Operations
Bean Box is an innovative, high-growth e-commerce startup, focused on tapping into the fastest-growing segment of the US coffee market: at-home demand for Specialty Coffee.
We are looking for a Director of Operations to join the core management team, and to help us scale our product fulfillment and business operations. The position will oversee all aspects of our business operations, including sales forecasting, product unit economics, supply chain development, packaging, warehouse and inventory management, physical plant, manufacturing process and automation, product fulfillment and delivery, carrier relations, and team development and growth. (And yes, we know that's a full basket.)
This position requires not merely a solid grounding in e-commerce operations, but the ability to multitask and see where the puck is headed in our business. At our current seasonal peak, keeping up with demand means manufacturing and shipping tens of thousands of products a week, all while maintaining the highest quality and freshness. As we’re a small team with great aspirations, the role is explicitly both strategic and hands-on.
Some of the key attributes we’re looking for in a candidate:
- Strong leadership
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Background in e-commerce, operations management, manufacturing and/or fulfillment
- Experience with packaging machinery, automation a big plus
- Track record of scaling core operations
- Ability/desire to get your hands dirty
Over the past 5 years, we’ve developed a solid footing and proven out our product/market fit, and we believe the right new team member can help us truly unlock the opportunity ahead.
Qualified applicants are encouraged to send their CV to matthew at bean box dot com.
Production Team - Fulfillment Associates
Bean Box, an innovative, high-growth coffee e-commerce startup, is looking for new team members to help us bring the delights of fresh coffee to our customers nationwide. Located in Georgetown/Sodo, Bean Box works with 35 of Seattle and Portland's top artisan coffee roasters to create curated selections of the best coffees anywhere in the world.
The role of Fulfillment Associate involves everything required to help us build and ship Bean Box products, including but not limited to:
- Working with coffee: receiving, filling bags, grinding, etc.
- Product prep tasks (folding boxes, applying labels)
- Picking, packing and shipping customer orders on a fulfillment line
- Warehouse-oriented work including receiving, basic cleaning, inventory, and more
Additionally, candidates can expect to work and communicate with a tight-knit team in a fast-paced environment.
The ideal applicant is proactive, hard working, detail-oriented, and sees their responsibilities to the end. We are happy to train up on many of the tasks required, but we look for candidates who have experience working in a high-volume and/or high-growth environment prior to applying. E-commerce, fulfillment or production experience is a major plus.
Applicants should send a cover letter and resume to jobs at beanbox dot com.
Bookkeeper - Part Time (10-15 hours/week)
Bean Box, an innovative, high-growth coffee e-commerce startup, is looking to add a part-time Bookkeeper to our team. The right applicant will have a broad range of accounting skills, is meticulous and detail-oriented, and is looking for a challenge, specifically helping a high-growth startup mature their ordering, receiving, invoice management, inventory, and other financial processes. The position will work closely with our accounting lead, as well as the founders, to help ensure ever-greater visibility into our cashflow, spending, and margin.
Responsibilities include:
- A/P
- Inventory
- Vendor management
- General financial admin tasks
Requirements:
- Proven professional accounting experience
- Excellent knowledge of cost accounting and reporting
- Excellent communication skills
- Quick Books (QBO), Bill.com
Applicants should send a cover letter and resume to jobs at beanbox dot com.
Customer Service Coordinator
Bean Box, an innovative, high-growth coffee e-commerce startup, is looking for a motivated, detail-oriented, experience customer service professional to join our team, and to serve as an advocate for the customer in all that we do. Specific responsibilities include:
- Handle inbound product and order inquiries by phone, email, chat and social media
- Coordinate subscription, gift, shipping and other customizations needed to meet customer preferences
- Identify and proactively delight high-value customers with a personal touch
- Help customers identify the best subscription plans, coffees, and gifts
- Identify areas for product and service improvement based on customer feedback
- Evolve our toolset as we grow: ticketing system, IVR, FAQs, admin tools, etc.
We are willing to train the right person, but successful candidates will be able to demonstrate the following:
- Comfort speaking to customers by phone, with a positive persona and voice
- Strong writing skills, and the ability to clearly and quickly communicate by email
- Enthusiasm and appetite for developing a deep understanding of our coffee inventory
- Real desire to make customers happy
- Experience interacting with customers in a similar capacity
Over the past 5 years, delighting customers has become a core competency of Bean Box, and so the bar is set appropriately high. Our Google rating is 4.8 out of 5 stars, with over a thousand reviews, and our customer loyalty is extremely strong. Because we’re growing very quickly, there’s a ton of opportunity for professional growth and learning for the right candidate.
This work is generally done on site (Georgetown, Seattle, WA), but we can make work-from-home and/or remote work opportunities available for the right candidate. Applicants should send a cover letter and resume to jobs at beanbox dot com.
