Contacts

Bean Box contacts

Customer service: will@beanbox.com

A customer has contacted you, or an order needs our attention.

Curation: maryna@beanbox.com

Samples, coffee approvals, and how your coffees are described.

Finance: finance@beanbox.com

Invoices, payments, deductions and disputes.

Roastery / other: roastery@beanbox.com

Anything else: onboarding, the portal, shippers, programs.

If one of your customers gets in touch with you directly, point them to beanbox.com/contact. Bean Box handles every customer inquiry.

Sending samples

Send about 100 grams of each coffee to:

Keeping your contacts current

Your roastery's contacts live in the portal under Settings › Contacts & notifications. Each field decides who gets which emails from us:

• Roastery admin email (one only): your sign-in to the portal, and the main address for orders and operations.
• Other emails to notify and Marketing emails (comma separated): copied on operational and program emails, such as inventory alerts, shipper deliveries and weekly Reserved Runs offers.
• Accounting email(s) (comma separated): where invoices go. See For your accounting team.

Charge receipts and performance reports go to every address on the account. When someone joins or leaves your team, update these fields so nothing goes to an inbox nobody reads.